Reviews that may qualify for removal
Each type below has its own page with an example and a short animation of how the case works.
Damaged product on arrival
Crushed box or damaged packaging blamed on the product.
See the case →Late or slow delivery
Complaints about delivery time, not the product.
See the case →Broken, opened or leaking in transit
Items that arrived broken, opened or leaking after handling.
See the case →Wrong item shipped
A fulfillment error, such as the wrong color or size sent.
See the case →Seller or customer service complaints
Reviews about support or the seller, not the product.
See the case →Price, refund and return complaints
Complaints about price or the return process.
See the case →Reviews that break the community guidelines
Profanity, personal details, links and promotional content.
See the case →Fake, unverified or coordinated reviews
Suspicious patterns, repeated text and unfair attacks.
See the case →Whether a review qualifies depends on its exact wording and on Amazon's own decision. We never target honest criticism of a product.