Review types / Seller or customer service complaints
Seller or customer service complaints
Reviews about support or the seller, not the product.
Customer
★★★★★Nobody answered my message
Sent three messages and got no reply. Awful customer service.
Why this hurts
One shipping complaint can pull a 4.6 rating down to 4.3 and cost real sales, even though it says nothing about the product.
1Bad review arrives
2Case opened
3Talking to support
4Case approved
5Review removed
Illustrative example with an invented review. Amazon makes the final decision on every case, and not every review qualifies.
Why this review may qualify
Amazon asks customers to leave feedback about sellers and service in seller feedback, not in product reviews. A review that is only about service may not belong on the product page.
What we do
- Read the review and quote the exact lines that fall outside the review guidelines.
- Gather the order and fulfillment details that support the case.
- Submit it through Amazon's official channels and follow up with the support team.
- Report back when Amazon decides. You pay $200 only if the review is removed.
Not every review qualifies, and Amazon makes the final decision. If a review is honest feedback about the product itself, we will tell you it is not a good candidate.