Review types / Late or slow delivery
Late or slow delivery
Complaints about delivery time, not the product.
Customer
★★★★★Took forever to arrive
Ordered two weeks ago and it only just showed up. Terrible shipping, one star.
Why this hurts
One shipping complaint can pull a 4.6 rating down to 4.3 and cost real sales, even though it says nothing about the product.
1Bad review arrives
2Case opened
3Talking to support
4Case approved
5Review removed
Illustrative example with an invented review. Amazon makes the final decision on every case, and not every review qualifies.
Why this review may qualify
Delivery speed on a fulfilled order is decided by the marketplace and its carriers. A review that only complains about the arrival date does not say anything about the product and may fall outside what product reviews are meant to cover.
What we do
- Read the review and quote the exact lines that fall outside the review guidelines.
- Gather the order and fulfillment details that support the case.
- Submit it through Amazon's official channels and follow up with the support team.
- Report back when Amazon decides. You pay $200 only if the review is removed.
Not every review qualifies, and Amazon makes the final decision. If a review is honest feedback about the product itself, we will tell you it is not a good candidate.