Review types / Price, refund and return complaints
Price, refund and return complaints
Complaints about price or the return process.
Customer
★★★★★Too expensive and the refund took forever
Overpriced, and getting my money back was a nightmare.
Why this hurts
One shipping complaint can pull a 4.6 rating down to 4.3 and cost real sales, even though it says nothing about the product.
1Bad review arrives
2Case opened
3Talking to support
4Case approved
5Review removed
Illustrative example with an invented review. Amazon makes the final decision on every case, and not every review qualifies.
Why this review may qualify
Remarks about price or how a refund was handled describe the buying experience. If the review has nothing about the product, it may not meet the standard for a product review.
What we do
- Read the review and quote the exact lines that fall outside the review guidelines.
- Gather the order and fulfillment details that support the case.
- Submit it through Amazon's official channels and follow up with the support team.
- Report back when Amazon decides. You pay $200 only if the review is removed.
Not every review qualifies, and Amazon makes the final decision. If a review is honest feedback about the product itself, we will tell you it is not a good candidate.