Review types / Damaged product on arrival
Damaged product on arrival
Crushed box or damaged packaging blamed on the product.
Customer
★★★★★Received damaged product
The box was crushed when it arrived and the item inside was damaged. Very disappointed.
Why this hurts
One shipping complaint can pull a 4.6 rating down to 4.3 and cost real sales, even though it says nothing about the product.
1Bad review arrives
2Case opened
3Talking to support
4Case approved
5Review removed
Illustrative example with an invented review. Amazon makes the final decision on every case, and not every review qualifies.
Why this review may qualify
When an order is fulfilled by Amazon, packing, storage and shipping are handled by Amazon and its carriers, not by the brand. A review that only describes damage in transit is feedback about delivery, not the product, and may go against Amazon's review guidelines.
What we do
- Read the review and quote the exact lines that fall outside the review guidelines.
- Gather the order and fulfillment details that support the case.
- Submit it through Amazon's official channels and follow up with the support team.
- Report back when Amazon decides. You pay $200 only if the review is removed.
Not every review qualifies, and Amazon makes the final decision. If a review is honest feedback about the product itself, we will tell you it is not a good candidate.